Rainwater Holt & Sexton Profile & Reviews

I want to thank Rainwater Holt and Sexton for having Ms. Jessica Potts on their team.

Ms.Potts has went above and beyond for me and making sure my needs and concerns are well taken care of.

I can’t say enough about how awesome of a case manager Rainwater is fortunate to have in their law firm.

Ms.Potts listens to you and makes sure you understand the entire process from beginning to the end.

Let me also say Mrs.York is a phenomenal attorney and will definitely get the job done!

I have had very poor service from this law firm. They do not inform me of anything that is going on with my case. Insurance company and I agreed on settlement. And they sent check to my lawyer over 2 months ago yet I still haven’t received anything. And have not been given any estimate on when I will receive it. They just keep saying there is one more step.

I hired this firm for my workers’ compensation case and was disappointed by the lack of clear communication and follow-through. Basic questions often went unanswered for long periods, and I found myself having to chase updates constantly. It felt like I was managing the case on my own.

Near the end of my claim, it was not my attorney but an AI assistant that identified a benefit I was entitled to — one that had been completely overlooked. When I brought this up, rather than acknowledging the mistake or offering an apology, I was met with defensiveness and condescension from both my lawyer and her supervisor. I was even told I should be “grateful” despite the error.

The bare minimum was achieved — congratulations. And I wouldn’t be surprised if this review gets removed as well. I’m not sure why this firm seems so determined to silence honest feedback when they know full well it reflects a genuine experience.

To make matters worse, I later received a letter from the firm that felt less like professional correspondence and more like a personal attack. It came across as a reaction to my efforts to share my experience publicly.

In my opinion, this firm relies heavily on name recognition but lacks the proactive communication, attention to detail, and advocacy that clients deserve. If you’re looking for accountability and real support, I suggest exploring other firms.